Frequently Asked Questions

 

Frequently Asked Questions

How much is it?
$25.00 to $30.00 Per Person depending on your desired room and day.
Do you offer refunds or cancellations?
Much like theatre, concerts and other entertainment-style venues, we do not offer refunds or cancellations. If something were to come up, you have up to an hour before your scheduled booking to reschedule without penalty.
When should we arrive for our booking?
     Please arrive at least 15 minutes before your scheduled time for your briefing. The clock in your room starts at your scheduled booking
     time. The mobile phone number used to reserve the room may receive a text message notification that the room is available prior to
     your scheduled time. We appreciate groups who arrive early!
We have an infant. Are we allowed to bring them into the room with us?
     Infants are allowed to be in the room. They would require a paid admission and be counted as a player
Do you sell GIFT CERTIFICATES?
YES! You can purchase an Escape Room Gift Certificate by clicking BOOK NOW at the top of this page, or stop in during our business hours for a physical card.
I want to plan a special event or surprise. Can you help?
You bet we can! Contact us via email or phone to help plan a surprise. We celebrate birthdays, anniversaries, proposals and more!
Can I purchase just one ticket?
All of our games are private and you will not be paired with strangers. You will be required to book the minimum number of participants for your desired room. You can then bring additional participants and pay for them at check in (up to the max occupancy for your room).
Do you have any daytime hours? What if I would like a time that is not listed on your booking site?
Although our scheduled hours are Thursday through Sunday’s, we will do our best to accommodate you during our non-listed times. Please contact us for availability.
What is the appropriate age for Escape Room Wisconsin?
Ages 10 and up. Children ages 10 – 15 will require an adult in the room with them. The adult must have a pre-purchased booking and will be counted as a player.
Is it scary?
Refer to the room information on each location’s page for information on scare factor.
I am CLAUSTROPHOBIC. Can I participate?
You are never locked in any of our rooms and are free to leave at any time.
Is there a restroom in our room?
No, but we do have a restroom on site. You can leave during the game to use the restroom but the timer in the room will not pause.
Am I allowed to bring my cell phone in?
No. We will secure all phones prior to being locked in. Don’t worry. They will be safe.
What exactly do we need to do to escape?
A conglomeration of puzzles, riddles, physical tasks, group tasks, challenges and more.
Is it hard is it to solve?
Yup! Our rooms are challenging. How fun would it be if it were easy?! All of our rooms are designed around a 30% success rate. If you want it to be a bit easier, you will be allowed to ask for additional clues, with no penalty.
Do you use strobe lighting?
While the majority of our rooms do not incorporate strobe lighting effects, some of our rooms do have flashing lights. Please check the information of each room before booking.
What is the average time it takes to escape?
The time in each room depends on the room and the team. Our rooms are 60 minute games. It is usually down to the last few minutes when teams do escape.
Is Escape Room Wisconsin a Franchise?
No. Escape Room Wisconsin is a Appleton based company. ERW is locally and family owned. Thank you for supporting small, local businesses!