Question 1

How much is it?

Accepted Answer

$35 per person.

Question 2

Can I purchase just one space?

Accepted Answer

All of our games are private and you will not be placed with in a room with strangers. You will be required to reserve the minimum number of participants for your desired experience. You are welcome to bring additional players on game day and pay for them when you arrive for check in.

Question 3

Do you sell gift certificates?

Accepted Answer

YES! You can purchase electronic Escape Room Wisconsin Gift Certificates on each locations booking page, or stop in during our business hours for a physical card. Gift Certificates and Participant Passes are location specific.

Question 4

Do you offer any refunds?

Accepted Answer

Refunds are available within 48 hours of the original booking. Please note that refunds do not include credit card processing fees. After 48 hours, bookings are non-refundable; however, we will issue a non-expiring customer credit that can be applied to your account for future use.

Question 5

What if my team shows up late?

Accepted Answer

If your team shows up after your scheduled time, we will start your game with less than 60 minutes on the clock. This is so we can stay on schedule for our guests playing the game after you.

Question 6

Is it hard?

Accepted Answer

Our rooms are definitely challenging. How fun would it be if it were easy?! All of our rooms are designed differently and therefore have different difficulties and escape rates. If you would like to know more about your rooms difficulty feel free to contact us for more information.

Question 7

How long should I plan to be there?

Accepted Answer

Guests will typically spend 90 minutes at Escape Room Wisconsin. Your team should check-in 15 minutes prior to game play. Your game will begin promptly at the scheduled time and you will have up to 60 minutes to solve your room. After your game, we will take a team photo.

Question 8

Can I bring my cellphone in?

Accepted Answer

Cell phones are used for our check in process, so we do encourage you to bring them inside. Cell phone are not required to solve any puzzles inside of the room. We allow participants to take pictures of the rooms as long as puzzles and clues are not in view. Video recording is not allowed.

Question 9

I am claustrophobic. Can I still participate?

Accepted Answer

Our rooms are about the size of a typical bedroom and you are free to leave the room at any time. Most of our rooms are objective based, which means the entry door is never actually locked. In order to win, everyone must come together for a common goal!

Question 10

Do you use strobe lighting?

Accepted Answer

While the majority of our rooms do not incorporate strobe lighting effects, some of our rooms do have flashing lights. If you have a sensitivity to flashing lights, please contact us before booking.

Question 11

Is it scary?

Accepted Answer

None of our experiences are inherently scary but some rooms have themes and props that may be unsettling for younger participants.

Question 12

What is the recommended age?

Accepted Answer

All of our puzzles are challenging and best enjoyed by players age 10 and up. We have had younger participants play our rooms and really enjoy the experience as well. We leave it up to the parent’s discretion. Children under 16 years of age will require an adult in the room with them. The adult must have a pre-purchased ticket and will be counted as a player.

Question 13

I have an infant. Am I able to bring them in the room with us?

Accepted Answer

Infants are allowed to be in the room. However, every participant at Escape Room Wisconsin is a paid participant. Our rooms have outlets, low wires, small parts, and electronics with moving parts. In order to be covered by our insurance, every participant in the room must be paid for.

Question 14

What do you specialize in?

Accepted Answer

We specialize in team building, corporate events, office parties, bachelor/ette parties, birthdays, anniversaries, date nights, family outings, and any event worth bringing together friends and family

Question 15

I want to plan a special event or surprise! Can you help?

Accepted Answer

You bet we can! Contact us via email or phone to help plan a surprise. We celebrate birthdays, anniversaries, proposals and more!

Question 16

I have a sensory needs. Can I participate?

Accepted Answer

Of course! A lot of our lights, sound, and other effects can be altered for the perfect experience based on your needs. We also have sensory inclusive packs at every Escape Room Wisconsin location to help those individuals that are sensory sensitive. These packs include a variety of tools, toys and a pair of headphones. If you have any questions regarding a sensory inclusive experience do not hesitate to contact us!

Question 17

What if the date and time I want are not listed or available?

Accepted Answer

Although our scheduled hours are Wednesdays through Sundays, we will do our best to accommodate you during our non-listed times. You are welcome to email or call us to check the availability for a time outside of our business hours. We require a down-payment minimum of 4 players for games scheduled outside of our business hours. Discounts do not apply.

Question 18

Is Escape Room Wisconsin a franchise?

Accepted Answer

No, Escape Room Wisconsin is an Appleton based company. ERW is locally and family owned. Thank you for supporting small, local businesses!

Frequently asked questions